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  • Short guide to shortcomings of hotel sites
In this article we tried to open a subject of mistakes which meet on sites of domestic objects of placement. As the detailed analysis of all defects and mistakes demands the book of impressive thickness, only most popular of existing shortcomings here are considered. For understanding of an essence of the mistakes described in this text, it is necessary to remember the simple fact — Internet users on the whole improbably, incredibly and are fantastically lazy. They don't like to look for long the necessary information and to isolate from it gold particles of sense. The site has to be organized so that the visitor could find and "swallow" important data without the slightest difficulties. Otherwise the advantage of an online resource will be more than doubtful. Read more in russian...
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  • Novelties in hotel business. What does the client want?
For the client fight all. In all services sectors. That the enterprise was always afloat, it is necessary to look forward safely and to foresee desires of the client. Read more in russian...



  • Hotel business: 7 principles to attract customers
There are advises of Bryan K. Williams, author of the book “EngageMe”, published on the ehotelier.com web site, which became a declaration of requirements to the service from the customer point of view. Declaration is very simple: if you care about customers, appreciate relationships with them and provide them with unforgettable service, they will come back and give you an opportunity to earn again. Author of the book developed seven main principles, which will help to satisfy and attract customers. Read more in russian...



  • “Amazing” life in modern hotels
Wireless access to the internet, LCD TV-sets, and special docking stations for iPod and iPad on bedside tables are already common things in hotel rooms. If it is normal for usual hotels, what are other ways to surprise your guests? Decorations in the style of scientific fiction, entrance to the room without key, special karaoke booths and Bat mobile – these are things that modern hotels are willing to offer. Read more... Читать далее...


  • 10 typical mistakes of reservations manager
In case of the call of potential customer, there is a simple task for hotel employee to answer questions, and if necessary to record arrival details of the guest to the system; but, if we sum up number of calls received, and how many of them resulted in actual reservation, it will be obvious that effectiveness of sales through phone calls is not very high. What prevents a successful sale from a phone call? Read more in russian...

  • Animation in hotels, restaurant and hotel business: customer orientation
On the modern hotel market, there are many quiet new professions, which appeared only twenty years ago, and now develop more and more. We would like to pay particular attention to the professions of animators. Read more in russian...

  • General requirements for safes in hotels
According to experts, 90% of guests use safe if it is located in the room. The main task of the safe in the room is to keep valuable things of guest, the biggest of which is more likely to be a notebook. Read more in russian...

  • French classification
There are different kinds of classification systems in almost all countries. In France, old system has been replaced by the new one, taking into account present criteria of quality assessment. At the end of the year 2009, french moved to international system of classification of accommodation facilities: it relates not only to hotels, but also residences, villas, camping sites, entertainment and recreation parks etc. Read more in russian...

  • Hotel textile. Selection requirements.
Textile is still an integral part and important thing of hotel room. It includes bed accessories, terry products, blinds, bedspreads etc. Textile, which is being used in hotel industry, has to meet certain requirements in terms of characteristics, and of course correspond to the level of hotel. Read more in russian...

  • Basic fabrics used for production of bed linens for hotels.
Most attention in hotels is being paid to bed linens. Manufacturers, suppliers and interior designers should be familiar with current trends existing on the market of bed linens, about its kinds and norms. Which materials can be used for production of bed linens for hotels? Read more in russian...

  • Fire security requirements for hotels.
As a result of “Hoteliers club” meeting in Almaty city, KAGIR has requested fire security requirements from the State fire control department. Read more... Read more in russian...

  • KAGIR explains the situation with copyrights and allied rights in hotels of the Republic of Kazakhstan
There are many companies in the Republic of Kazakhstan nowadays that lay claims on commission payments to copyright holders. There are questions and concerns which rise in relation to the legitimacy of their actions and requirements to hotels of the Republic of Kazakhstan. Read more... Read more in russian...